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View Open PositionsAll orders are subject to product availability. Final acceptance and pricing (if requested) will be confirmed via email from our headquarters in Dallas, TX. Prices do not include shipping, handling, customs duties, or import taxes. Orders are generally shipped within 24 hours of acceptance. Prices are subject to change without notice.
We accept MasterCard and Visa for payments made in:
USD, CAD, EUR, GBP, CHF, and CNY.
American Express and Discover are accepted for payments made in USD only.
Net 30 terms are available upon prior approval. Approved accounts must pay within 30 days of the invoice date. Past-due balances incur a 1.5% monthly interest.
Orders may be placed via: phone, fax, email, mail, or through our website.
Please provide:
Orders are usually shipped within 24 hours of acceptance. Shipping charges are provided at order confirmation. Most products are shipped at ambient temperature. Additional charges may apply for special packaging, expedited delivery, or customs requirements. Unless otherwise specified, shipments are F.C.A. origin (freight prepaid and added to the invoice). Please contact Customer Service for details on international shipping and customs.
Santa Cruz Animal Health is committed to providing the highest level of quality and service. Any product that does not meet the performance standards indicated in our product literature will be replaced at no charge.
Our Animal Health specialists are available to assist with questions, product guidance, or special requests. We welcome your feedback to improve our services.
United States Sales Tax:
Santa Cruz Animal Health is required to collect sales tax on orders shipped to all states except: Alaska, Delaware, Montana, New Hampshire, and Oregon.
Sales tax is not charged on the purchase of Gift Cards. However, products purchased with Gift Cards will be taxed unless shipped to the states mentioned above.
The appropriate state and local tax rate will be charged based on the price of the purchased products and, on shipping and handling charges.
Sales Tax-Exempt Customers:
Santa Cruz Animal Health will honor tax-exempt purchases with valid proof of tax-exempt status.
To submit your completed tax exemption certificate email the following to [email protected]:
You will be notified once your exemption certificate has been processed.
If you place your order prior to receiving your approval email, tax will be charged. Please review your order confirmation carefully and contact us immediately to request the taxes be removed prior to shipping. Email your request to [email protected]: or call 1-800-457-3801 option 3 to speak with an Animal Health representative. Please include your order confirmation number or have it ready when calling.
For your convenience, please see the links below to below to your state revenue department where the appropriate form and/or requirement(s) can be obtained. All questions regarding the completion of a form must be addressed to your states revenue department and will not be answered by Santa Cruz Animal Health.
Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are not collected by Santa Cruz Animal Health. When placing your international order with Santa Cruz Animal Health, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, and taxes, are in addition to your shipping charge and must be paid by you. You should contact your local customs office for further information.
(States with no sales tax: Alaska, Delaware, Montana, New Hampshire, Oregon)
